This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as applicable. These electronic records are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require the mandatory publishing of the rules and regulations, privacy policy, and Terms of Use for access or usage of the Website and/or Mobile Application(s), (herein may also be collectively referred to as the “platform”). This electronic record is generated by a computer system and does not require any physical or digital signatures. Thus, anyone utilizing and/or accessing this Website and/or Application(s) in any form or manner which is direct or indirect shall be considered to have properly read and have understood the “Monkoodog” Website and Application Terms of use which includes the privacy policy as well.

This Website and/or Application is owned, controlled, and managed by STEPETT TECHNOLOGIES LLP popularly known as ‘Monkoodog’, a limited liability partnership registered under the Companies Act, 2013 and having its registered office(s) at House No. 2121 sector- 4, Gurgaon (Haryana) 122001‘Monkoodog’ is on the mission for providing pet care services to the pet enthusiasts, pet owners, etc ‘Service’. The Website ( https://www.monkoodog.com/ and/or the Application(s) and all the content written on it, is and shall be the property of “Monkoodog” which is further copyrighted and protected by worldwide copyright laws and treaty provisions. 

1. ELIGIBILITY OF MEMBERSHIP:

1.1. Use of the Website and Application is available only to persons who can form legally binding contracts under applicable law. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Website and Application only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

1.2. We by our Website and Application reserve the right to terminate your membership and refuse to provide you with access to the Website and Application if we discover that you are under the age of 18 years. The Website and Application is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.

1.3. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of our Website and Application you agree to be bound by the Terms and Conditions.

2. REGISTRATION

2.1. Our services are available to Registered users only. These Users who have registered as per the terms and conditions may be provided with an option to view all advertisements, posts, and logs of service providers registered with the Company. They can create, and post comments on blogs and forums.

2.2. In order to avail of our services, you shall be required to create an account with us. In order to create an account, you have to register with us, you shall either create an account with us using an online form or you may register with us. 

2.3. You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account.

2.4 We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading or to reclaim any username that you create through the Service that violates our Terms. If you have reason to believe that your Account is no longer secure, then you must immediately notify us.

2.5. Our Services are not available to temporarily or indefinitely suspended members. We reserve the right, in our sole discretion, to cancel unconfirmed or inactive accounts. We further reserve the right to refuse service to anyone, for any reason, at any time.

3. SERVICES

3.1 Monkoodog provides a platform to the Users to avail services related to health checkups, grooming, and spa services for your pets and shop by placing requests/orders with Monkoodog. Website also details/lists maintain a directory of the veterinary available in your area; pet boarding house; trainers, along with the requisite expertise, experience, specialty, area of operation, etc. as may be to enable the user to make an informed choice and the contact details to enable the user to contact the aforesaid persons for availing the services associated with them. 

3.2 There are various services that may be available on the  Website and Application some of which are listed hereunder that covers and includes Grooming, Training, pet walking, and Veterinary relating support services: 

A. PET GROOMING

1. Monkoodog provides a platform to You to avail professional services at your convenience. The pets may be bathed, dried, and groomed i.e. haircut or style, matting, nail trim, and ear cleaning, as per your request.
2. Please stick to the appointment time specified upon booking, and confirmed in your pre-appointment email/ call/message. We operate on a one-to-one basis which is a premium grooming service that ensures that your pet is given 100% of his or her groomer’s attention throughout the appointment period. This system can only work if the pets are ready and available at the confirmed time when the groomers arrive for the service.
3. You will also be expected to provide a clean space with hot and cold-water outlets to enable the groomers to carry out the grooming as per your request. Our groomers after completing the grooming will ensure that the space so provided has been cleaned and sanitized so that there is no infestation
4. You must inform us of any underlying health issues or allergies as we cannot be held responsible if a condition flares up due to the pet being treated.  However, we will try our best to avoid this if you inform us prior to grooming.
5. Flea Policy – your Groomer/Service Provider will check for fleas before grooming. If your pet has fleas the groomer will treat the problem at extra cost.

B. PET VETERINARY

1. Use Monkoodog to find a veterinary located in your area. Monkoodog maintains a directory of local veterinary, vaccination, who have registered their service with the monkoodog. Users can conduct a search, choose a service provider, and engage them to do the necessary work. While a great deal of care has been taken to keep information on this site both accurate and inoffensive, Pet pipers cannot be held responsible for errors, misprints, omissions, or misinformation. The Vet/hospitals/ Vaccinator, registered with the Monkoodog database, is not employed by and does not in any manner represent Monkoodog and Monkoodog cannot be held responsible for any problems, deficiency, or otherwise, that may arise from such arrangements.

C. PET BOARDING & TRAINING

1. Monkoodog acts as a link between boarding homes best suited for your needs and preference, and who will board your dog when you travel, freeing you from the stress of leaving your pet alone. Monkoodog also assists you in finding a trainer for providing basic or advanced Training to your pets.
2. Users undertake that the Information furnished in the form is up to date and correct to the knowledge of the Owner and the same may be verified by the sitter at the time of admission.
3. On the basis of the information provided Monkoodog connects you with the ideal Pet Boarder/ Trainer most suited for your need and preferences.
4. You must agree to ensure that your pet has not eaten in the hour before pick up by Service Provider to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition of Bloat (Gastric Torsion). Please take this seriously.
5. Registered users represent that they lawfully own pets listed in the form and the information disclosed in the form is true and correct to the best of their knowledge.
6. It is clarified that Monkoodog only acts as a third-party link between its users and those providing the services. The parties i.e. users and service providers are free to discuss and negotiate all terms of their arrangement. Monkoodog is in no manner responsible for the Guaranties made by the respective Pet Boarders & Trainers.

D. PET WALKING 

1. Monkoodog provides a platform to You to avail professional pet walking services at your convenience.
2. You must agree that, by signing the booking form, Service Provider has relied on the Client’s representation that their pet is in good health and has not harmed or shown aggression or threatening behavior towards any person, livestock, and pets.
3. You are solely responsible for any and all harm or damage caused by your pet while it is under the care of the Service Provider, or is using any other services provided by the Service Provider, and agree to indemnify the Service Provider in full against any liability arising from such harm or damage to third parties.
4. You must accept that even though your pet has been treated against Kennel Cough there is a chance that your pet can still contract Kennel Cough. You agree that they will not hold Service Providers responsible if their dog contracts Kennel Cough while with Service Provider.

3.3 Payment is due in advance. Estimates are based on the nature of the pet, its age, and breed, but some pets may require extra work which will incur extra charges.

3.4 You must inform us if your pet is nervous or aggressive in any way before availing service. We reserve the right to turn away any pet that may prove a danger to both them and us.

3.5 We endeavor to provide the best of our services to the owner’s specifications, as far as the selected package/service is concerned. We will always place a pet’s welfare, safety, and peace of mind above adherence to a particular style. In case of being unable for any reason to groom to the exact service selected by the owner, we will endeavor to contact the owner and agree upon a suitable alternative style.

3.6 We provide services to your pet as per your specifications, selected services, or package, and you are hence requested to send instructions via phone call or messages if required. This eliminates any confusion which can occur when receiving verbal instructions. If you book your appointments online, you can leave your instructions in the appointment booking in as much detail as you wish. We always read through a client’s appointment notes prior to the groom.

3.7 You agree that Service Provider is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

3.8 If, after the service is complete, there is anything about the service that you would like to get altered, please advise us accordingly before the person who is providing you with the service. We are never offended by timely requests to make minor changes, so please ask.

3.9 Once your booking is received, we will confirm with you either via email or text message or WhatsApp your exact start date/schedule, as may be applicable, which will then be fixed.

3.10 Failure to Inform of any cancellation/ change of appointment timings and service in question with Service Provider without prior notification shall amount to deduction of a fee as a convenience fee as may be applicable depending on the amount of loss faced by us per pet to cover staff costs. At the same time, we reserve the right to revise or change these applicable fees as per our Company’s policies and business needs.

3.11 Requests to reschedule must be made in writing by post or email or by making a call to the customer service, details of which have been provided below. 

3.12 If a booking is canceled due to the weather or for any cause beyond the control of the client, we will then take appropriate steps for rescheduling all the bookings to an alternative week or course date.

4. PAYMENT:

A. Service fees and Payments

4.1 The Users will be charged for the services subject to rendering and have been rendered. The prices mentioned are only an estimate and the actual amount may vary. The payment can be made via:

4.1.1 Cash on Delivery- where You shall be required to make payments in the Indian Currency and keep the cash ready as per the bill that has been raised and has become payable for the services for which you have requested or booked for Your Pet(s).

4.1.2 Wherever the payment is to be made and selected by You via online banking mode using Credit Cards or Debit Cards, we would want you to keep the transaction id safe with you and use the Website and Application diligently; Please note that We never ask You to share the pin of your Credit Cards or Debit Cards, and You should not share with anyone.

4.1.3 In the situations, where the payments are initiated by the UPI mode, we shall want you to use the Company’s official id or scan the authorized barcode to make the necessary payments as may be applicable and required.

4.1.4 In case of any doubts or inquiries regarding the payments or billing we shall expect you to contact us at 8826965008 and email us at woof@monkoodog.com.

B. Subscription Plan Fees and Payments:

4.2 Company reserves the right to introduce and launch the subscription plan as it may be deemed fit for its marketplace and targeted Users and the price may vary subject to revision as applicable.

4.3 Subscription plan services are for the duration which may be selected by you while taking our services or selecting your package and the subscription paid to the Company shall not be refundable on any grounds, the information relating to the subscription fees can be referred to and checked by registering on the Website and Application of our Company.

5. MODIFICATION OF TERMS AND CONDITION OF THIS PLATFORM : 

We may at any time modify the terms and conditions of use of the Website and Application without any prior notification to you. You can access the latest version of this User Agreement at any given time on our Website and Application. You should revisit and review the terms and condition of our Website and Application so as to apprise yourself from time to time with the updates in the event the modification terms and condition and in the case where any term is unacceptable to you of our Website and Application, you should discontinue using the service and choose not access and use our Website and Application in any form or manner by any means and modes.

6. LIMITATION OF LIABILITY:

6.1 By using or accessing the platform through our Website and Application, you hereby agree and acknowledge that We shall not be liable for any usage or access of our Website and Application that may be without limitation inclusive of causing or amounting to delay resulting from any incomplete or false information provided submitted by any of our Users subject to receive or render the services associated with our Website and Application. 

6.2 You shall be solely responsible for the services that are subject to be received by the platform registered Users and that may become due for service rendering to the applicable registered Users by the Service Providers of the platform.

6.3 We and our platform, Website, and Application shall not be made liable for any claims, losses, damages, and compensation arising out of the negligence, non-performance, or non-commission of any responsibility that shall fall on the other User(s) by the virtue of the service in question.

6.4 We shall not be liable for any third-party claims and be made a party to any suit or proceedings, with respect to the service offerings offered on our platform as we are mere facilitators and act as a bridge between all its platform Users.

6.5 We shall not be liable in case of deficiency or lack of services on part of the Service provider/business Partner from which the service towards Your pet is due for service or is in process or has been delivered.

6.6 In no event, we inclusive of our employees, agents or associates or partners, directors, or affiliates shall be made liable for any action or omission, where the responsibility of the platform expert/subscriber is in existence or is associated with the service request for which fees and payments has initiated and released by the User that is subject to receive the services for his/her Pet for any actual or direct and indirect losses and shall not hold us liable for any exemplary or punitive damages or compensation relating to it.

6.7 “Monkoodog entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the Website and/or Application content, products or product-based services and/or for any breach of this Terms of use is solely limited to the number of services which you may have subscribed to against the services. 

7. INTELLECTUAL PROPERTY RIGHTS:

7.1 All copyright, trademark, and other intellectual property rights without limitation in all text, image, and other material on this Website and Application are the property of Stepett Technologies LLP or are included with the permission of the relevant owner as may be applicable.

7.2 You are allowed to use and access our Website and Application to use the platform for the purpose it is meant to ensure You shall not indulge or engage directly or indirectly in any activity that shall risk or threaten all intellectual property or any part of intellectual property without inclusive of trade dress, proprietary information, know-how and the trade secret of the platform. 

7.3 The trademarks, logos, characters, and service marks displayed on this Website and Application without limitation belong to  Monkoodog (STEPETT TECHNOLOGIES LLP) and nothing Contained on this Website and Application should be construed as granting any license or right to use any trademark displayed on this Website and Application.

7.4 The Ownership of all the intellectual property and related rights with respect to the Company and its Website and Application shall remain and possess with the Website and Application without any dispute or conflict against it and in no event any claim against it and for shall be entertainable by the Company and be made against the Company.

7.5 In the event, where You may be granted with a license to make use of the rights of the Company in its intellectual property-seeking prior permission and approval from the authorized authorities on this behalf You shall be responsible for it in the same manner as it shall be of Yours provided this licensing is conditional and time-specific along with chargeable applicable licensee fees which may become payable in accordance with the applicable terms and conditions thereof.

7.6 We reserve the sole right and exclusive rights to own the intellectual property applicable and referred to in this Agreement of our Website and Application. 

8. INDEMNITY:

8.1 You hereby willingly agree to defend, indemnify and hold harmless our Company its employees, director officer agent, and their successors and assign from and against any and all claims liabilities, damages, losses, costs, and expenses including attorney fees caused by or arising out of claims based upon you action or inactions which may result in any loss or liability to our Website and Application or any third party including but not limited to breach of any warranties, representation or understanding or in relation to the non-fulfillment of any of your obligation under this Agreement.

8.2 The Platform Users that are on the subscription plan, hereby acknowledge and agree that they shall indemnify Company its employees, director officer agent, and their successors and assign from and against any and all claims or liabilities or costs where it shall be bringing in or defending against any third party to secure its position and existence inclusive of its goodwill and reputation in the industry and market place on grounds of any acts or omission of the platform User(s).

8.3 In the event of any fault or default or negligence, no direct or indirect losses or damages can be claimed from the Company inclusive of the consequential losses or damages that may incur to any of the Company its employees, director officer agent, and their successors and assign from and against any and all claims inclusive of the consequential losses or damages that may incur due to the usage or access of the Website and Application.

8.4 The Company reserves the exclusive right to receive the indemnifying payments in a manner that the total actual payments on the ground of losses, damages, or compensation as may be applicable when the event of indemnification arises to the Company is been received by us and applicable taxes to be borne by the You. Company further reserves the right to settle any such issue or claims or disputes that may arise in connection with this Agreement to use the platform, Website, and Application.

9. REPRESENTATION AND WARRANTIES:

9.1 You hereby acknowledge and agree that the information provided by you to us is true and legally correct.

9.2 You shall hereby indemnify against any loss or damage caused to anyone or the Platform Users to whom loss or damage was caused.

9.3 You hereby acknowledge that You shall utilize the platform and its related service features for the purposes it is intended and shall not involve or indulge directly or indirectly in any activities that shall be opposed to public policy or may cause any harm or injury or damage or loss to anyone.

9.4 You shall not post and publish any content on the platform that is politically motivated, religious, or vulgar or immoral or of such a nature that it shall harm the sentiments of another individual who is the User of our Platform by any means and medium.

9.5 You warrant and represent the Company that You shall use or access the Platform above the age limit of 18 years or in the supervision of Your legal guardians and parents as may be applicable seeking prior permission from them.

9.6 You acknowledge and agree, You are eligible to get into a contract with the Platform and shall not hold the Company responsible for any claims in case of harm, injury, loss, or damage You may suffer or experience as an outcome of the usage or access of its Platform in any form or manner.

9.7 You agree that any comment or post submitted or published by you to the website or application will not violate this policy or any right of any third party including, copyright, trademark, privacy, or other personal or proprietary rights, and will not cause injury to any person or entity.

9.8 You hereby agree and acknowledge that we are and shall be under no obligation to maintain any comment in confidence or to pay any compensation for any comment or to respond to any comment.

9.9. You agree that no Comments submitted by you to the website or application will be or contain lawful, threatening, abusive, or contain software virus, political campaigning, commercial, solicitation, letter, mass mailing, or any other form of spam.

9.10. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comment you submit.

9.11. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit.

10.  GOVERNING LAWS AND DISPUTE RESOLUTION:

10.1 The Laws of our Nation, shall be applicable inclusive of the laws of the Indian contract Act, Information Technology Act, and other applicable laws having jurisdiction of the Hon’ble court from Gurgaon, Haryana.

10.2 In the event of any issue or claims or conflict of dispute, the Company reserves the right to initiate a friendly and amicable resolution so as to expeditiously resolve such dispute, settle the claim, and conflict raised before it within the Sixty business days from the date of the acknowledging such issue or claims or conflict of dispute.

10.3 In the case where the issue or claims or conflict of the dispute remains unsettled or non-resolved as mentioned in Subsection 

10.2 of this Section, the disputing party shall refer the same to the Arbitration in accordance with the Arbitration and Reconciliation Act 1996 with amendments as applicable from time to time.

10.4 The Seat and venue of the arbitration shall be Gurgaon, Haryana. The English language shall be the medium of communication. The arbitration award shall be binding on the parties and shall be final.

10.5 The Cost of such arbitration shall be borne by the Party initiating the arbitration process and procedure.

11. GRIEVANCE: 

In case of any inquiries or issues or concerns or any doubts, with respect to the services of the Platform or relating to the subscription plan of the platform, pls reach out and feel free to contact us at 8826965008 or write us at woof@monkoodog.com, and you may expect a revert within 15 number of business days from the date of receipt.

12. DAMAGES:

Company reserves rights to claim damages and losses without limitation to the compensation amount in the event it appears to it that a breach of the terms and conditions of this Agreement has happened or has put its Website and Application at risk keeping at stake its security and Users safety.

13. FORCE MAJEURE:

We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, to the extent that performance of their respective obligations is prevented by an Event of Force Majeure.

In this Clause Event of Force Majeure means an event, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:

1. Act of God;
2. Natural disasters;
3. Sabotage;
4. Accident;
5. Riot;
6. Shortage of supplies, equipment, and materials;
7. Strikes and lockouts;
8. Civil unrest;
9. Computer hacking; or
10. Malicious damage.

14. REFUND POLICY:

If for any reason you are required to cancel your booking at “Monkoodog”, Kindly bring it to the attention of our team so that we can work towards helping you with your concern. We can either reschedule your booking to another date or offer you a refund as per the terms below:

14.1. If a session is canceled from either side before 48 hours of the session, the full amount will be refunded to the seeker. This does not include the non-refundable convenience fee that the platform charges at the time of payment. Refunds will be processed within 7 business days.

14.2. If The information sharer does not attend the booked session or cancels the booking, then the full amount will be refunded to the seeker. This does not include the non-refundable convenience fee that the platform charges at the time of payment. Refunds will be processed within 7 business days.

14.3 Only cancellation and refund request(s) made at least 24 hours before the service date and time would be entitled to a full refund of the fees.

14.4 Any cancellation and refund request made within 2 hours before the service will not be canceled or refunded.

14.5 All refund amounts will be credited to the bank account of the User within 15 Working days of the acceptance of the request for a refund.

14.6 Outside of the booking fees collected “Monkoodog” is not responsible for any miscellaneous expenses incurred by the User for the purpose of availing of the service. 

14.7 These cancellation and refund policies apply solely to the booking made through the domain. 

14.8 we have the right to Amend the Refund policy 

15. ENTIRE AGREEMENT

These Terms collectively represent the entire agreement and understanding between You and us and supersede any other agreement or understanding (written, oral, or implied) that you and we may have had. Any statement, inducement, promise, covenant, or condition not expressly found either in these Terms shall be deemed as void.

16. COMMUNITY GUIDELINES

16.1. All content submitted on the website or platform by anyone while making use of the platform shall be the users (collectively “User Content”) sole responsibility of any such person who originated such User Content. You represent that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules, and regulations. We may use and distribute your User Content solely to provide Platform Services on your behalf or as required to be produced before any authority or court of law. To know more about how the content/information will be collected or used we request you to read our Privacy Policy and Community Guidelines.

Please note, that the user is a member who may or may not be registered with us. It shall be subject to compliance with our company’s rules and regulations that may be subject to update from time to time.