“MonkooDog’s” principal priority is the privacy of its visitors, registered users and end-users and is dedicated to safeguarding and protecting the users hereinafter referred to as, “You” and “Your”. This Privacy Policy is for the “STEPETT TECHNOLOGIES LLP” (popularly known as ‘MonkooDog’ ), available at https://www.monkoodog.com/ (Website.com) hereinafter referred to as “Website”, also available at PlayStore and AppStore as “MONKOODOG PETCARE APP” (Application name) hereinafter referred to as “Application”. Kindly go through this document carefully to understand how the information may be accessed, collected, processed and handled.

This Privacy Policy comprises a classification of Information that may be gathered and recorded by electronic means while making the usage of the Website/App in any form direct or indirect based on your Consent. 

1. PERSONAL IDENTIFIABLE INFORMATION

1.1  When You register for an Account as Users of the “Website and Application, we may ask and collect certain personal information from You such as contact information which may be inclusive of information like Your name, residence or current address, email, phone number, name of the pet, age of the pet, and breed of the pet.

1.2. The personal information that “You” are required to provide us while using our Website and Application  in any form using any devices is for the purpose of offering you the suggestive product-based services upon it and to improve Your overall experience so as to cater the needs of our Website and Application” users and we may further provide you with such other relevant information at the time when the “Website and Application requests you to provide your any such personal information as may be applicable.

1.3 Whenever You have to initiate and release any payment by the virtue of the opted services from our Website and Application”, we may collect and store your transaction and banking relating information such as details mode of the payment (digital mode or otherwise), inclusive of details of UPI Id, NetBanking, Debit/Credit Card number(s) and Cvb numbers as applicable and required. And, the related third party whose payment gateway link is being used can further store and maintain such information to enable you with convenience and easy transactional processing.

1.4 How do we use Personal and related information :
  

a) Personal Information may be used for the purpose of Promotion and Marketing in order to provide the Website and Application” users with new service offers and subscription plans to keep them updated from time to time and increase the accessibility and reach of the services that have been introduced and launched for You. 

b) The Personal Information that the company received from “You” will be used in a way that it provides“You” with an overall good experience and help us in analyzing the same so as to offer you improved and much better services.

c) The information provided by “You” may not be permanently deleted unless You ask us to do so by writing to us at woof@monkoodog.com. However, We reserve the right to store, retain and maintain information relating to You for the purpose of the case study, analysis, & assessment and understand Your market and selection preference in the virtual space in accordance so as to provide You all with the services and such other services that may be helpful and most convenient to You for Your Pet.

d) Information that is collected by the “Company” shall remain confidential and it shall be safely secured and stored in the “Company’s”  database and servers putting restraints to unauthorized access to it that may be against Your vested interest and shall not be accessible to anyone that has nothing to do it provided, the information may be shared with third parties associated or affiliates of the “Company” that shall assist and support us in offering and rendering the services to You.

e) We may use the collected information for developing, modifying and expansion of the Website and Application,

f). To Read and analyze the users visiting and browsing pattern of and at the Website and Application along with identifying the user’s behaviour and attributes as may be the applicable case to case basis.

h). To develop new outputs, services, specialities, and functionality of the Website and Application  offered services and products.

i) We reserve the right to delete the personal information of the minor person that has been earlier collected with the prior consent of the Parent or Guardian of that minor upon receiving a written request made by them to the “Company”.

2. LOG FILES RELATING TO INFORMATION

The“Website and Application” complies with a standard procedure of using log files. These files log you when you visit the “Website and Application”. The information assembled by log files includes the type of browser, Internet Protocol addresses, Internet Service Provider, date and time, leading or connected pages, and the number of clicks made on the “Website and Application”. These are not associated with any information that is individually identifiable and shall not classify as personal information. The purpose of the information is for examining trends, managing the site, tracking all users’ movements on the “Website and Application” and collecting Demographic information. 

3. COOKIES

We may leave cookies that are used to save information including “Your” choices and the pages on the “Website/App” that “You” communicated or visited. The cookies shall be generated even if “You” are in an Idle state on the Website and Application.  The cookie allows our Website and Application to provide better and improvised services based on the “Your” information such as “Your”  likes and dislikes and other preferences.

 4. YOUR INFORMATION SAFETY AND PROTECTION

The Website and Application would like to make certain that you are fully aware of all of your with below:

4.1. “You” may be provided with an option to demand copies of your personal data at a certain fee charged by the “Company”.

4.2. “You” have the right to ask the “Company” to rectify any information you believe is incorrect or you can also claim the right to erase or forget your personal data by writing an email at woof@monkoodog.com.

4.3. “You” have the right to ask that the “Company” limit the processing of your personal data, under specific conditions.

4.4 “Company” takes all possible measures and steps to ensure that the collected personal information and such other information is safe, secure and protected, so as to prevent any damage or loss of information that may be detrimental to its users but does not 100% guarantee the safety and security of the same due to situations and circumstances that are beyond the reasonable control and limits of the  “Company”.

5. DISCLAIMER

The Company reserves the sole and complete right to modify, amend or replace the above-mentioned provisions of this policy time to time. You shall be expected to visit the Website and Application” to be aware of the updated provisions and understand the same.